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Conflict Resolution

Learn crucial conflict resolution skills to de-escalate situations within an Agency and the tools you need to prevent conflict.

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Short Course Overview

Relevant for
  • Assistant Agent
  • Class 1 Agent
  • Class 2 Agent

Gain insight into the conflict resolution process and adapt this process for all types of conflict. Conflict resolution exists to prevent the escalation of situations by learning anger and stress management techniques, as well as understanding the importance of communication during these circumstances.

  • Course length 3 hours
  • Schedule Upon purchase

Available delivery methods

  • Online self-paced Study courses at your own pace, wherever you may be, within the given time period.
  • Real time workshop For this short course, contact us to discuss availabilities for scheduling

Upcoming intake

There are currently no openings available for this course.

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