Gain insight into the conflict resolution process and adapt this process for all types of conflict. Conflict resolution exists to prevent the escalation of situations by learning anger and stress management techniques, as well as understanding the importance of communication during these circumstances.
Review the six-step process to resolve conflicts of any size and use this process for various types of conflicts. This course will help you understand what conflict and effective conflict resolution means, the different styles of conflict resolution, the importance of open questions and the agreement frame, and how to effectively break out parts of the process to use as a tool to prevent conflict.
This course has been designed for Class One and Class Two agents, but can be taken by anyone.
Name | Course Start Date | Course End Date | Cost | |
Single CPD – Conflict Resolution | 08/03/2024 | 31/12/2025 | $99.00 |
Unfortunately, you cannot get an RPL for a CPD course. This is only available for qualifications courses, like the Certificate IV or the Diploma.
In order to receive an RPL or CT we need to assess whether your work experience and/or previous study or training makes you eligible. Once you contact us by email, phone or web enquiry, one of our assessors will have a quick initial discussion to check whether it’s possible for you to qualify. Then the assessor will guide you through the process of providing the required portfolio of evidence, through our student portal’s RPL or CT assessment.
Evidence can exist in many forms, including job descriptions, references from employers, managers and colleagues, work sheets, emails, previously attended training and workshops, transcripts of any prior study, business plans, detailed CV, even photos or videos of you undertaking tasks within a real estate practice.
Once you’ve supplied this, the assessor can then discuss with you any gaps identified, or to clarify anything you’ve supplied, before making the decision as to whether you qualify for RPL or CT.
People or agencies usually purchase single CPDs when they identify certain gaps in their training or encounter a workplace issue. Also, CPD requirements change year to year, and so when NSW Fair Trading specifies that agents can choose from different topics, then the single CPDs also come into play.
The easiest way to enrol is to purchase through the website. Simply select the course or workshop and make payment through our secure portal.