Frequently asked questions

In order to receive an RPL or CT we need to assess whether your work experience and/or previous study or training makes you eligible. Once you contact us by email, phone or web enquiry, one of our assessors will have a quick initial discussion to check whether it’s possible for you to qualify. Then the assessor will guide you through the process of providing the required portfolio of evidence, through our student portal’s RPL or CT assessment.

Evidence can exist in many forms, including job descriptions, references from employers, managers and colleagues, work sheets, emails, previously attended training and workshops, transcripts of any prior study, business plans, detailed CV, even photos or videos of you undertaking tasks within a real estate practice.

Once you’ve supplied this, the assessor can then discuss with you any gaps identified, or to clarify anything you’ve supplied, before making the decision as to whether you qualify for RPL or CT.

We use aXcelerate for our student portal. It is a platform that holds all courses, student records, certificates and policies. Once enrolled, you can access the student portal by going to https://retsnsw.app.axcelerate.com

You must complete mandatory CPD if you hold any of the following under the Property Occupations Act 2014:

• real estate agent licence
• real estate salespersons registration certificate (including property managers)
• real property auctioneer licence
• resident letting agent licence

There are some exceptions, including:

• the 12 months after your licence or registration is first issued
• if your licence has been deactivated for most of the CPD year
• if it is a limited real estate agent licence for affordable housing or for business letting
• if it is a licensed government entity (The Public Trustee, the chief executive of a department, or Defence Housing Australia) including an officer or employee of the government entity who is not individually licensed but is performing any activity authorised under the licence held by the government entity.

If CPD applies to you, you must complete two approved CPD sessions each year, unless you experience exceptional circumstances that prevent you doing so. The Office of Fair Trading (OFT), in consultation with stakeholders, will develop and publish further guidance on what could be considered ‘exceptional circumstances’. A failure to plan or manage time is not an exceptional circumstance.

The easiest way to enrol is to purchase through the website. Simply select the course or workshop and make payment through our secure portal.

Unfortunately, you cannot get an RPL for a CPD course. This is only available for qualifications courses, like the Certificate IV or the Diploma.

You can work in an agency without a licence or certificate of registration if you only do the following tasks:

Yes. You can add categories to your real estate agent licence. For example, you can add stock and station agent or strata managing agent to your licence. You need to have the relevant experience and required qualifications for the additional category to be added. Refer to Fair Trading’s requirements.

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If it expired less than 3 months ago, you can restore it online or at a Service NSW centre.

If it’s more than 3 months, the only way you can get it restored is applying to the Commissioner for extenuating circumstances. Otherwise, you need to re-apply.