Home / Privacy

Privacy Policy

RETSNSW Pty Ltd trading as Real Estate Training & Services NSW is a Registered Training Organisation who is highly sensitive to the confidentiality of information provided by you to our organisation. As a result, RETSNSW has adopted the following Privacy Policy which is applicable to all information that you provide to us and that we maintain electronically, whether you provide the information through our website, email or any other means.

Laws and legislation

All personal information that Our Organisation collects is protected by the Privacy Act 1988 (Privacy Act). Information about the Act can be found on the website of the Office of the Australian Information Commissioner (OAIC). Under the requirements of the Information Privacy Principles in the Privacy Act, Our Organisation is committed to protecting the privacy of your personal information.

Your information

What information do we collect?

RETSNSW must collect personal information as part of your application process for training. This information may be of a personal nature and can include details of educational background, employment history, and current employment status, and language, literacy and numeracy skills. The purpose of this information is to allow the staff of our organisation to develop effective training and assessment programs, according to the needs of each individual. The requested enrolment application information conforms to the AVETMISS (Australian Vocational Education & Training Management Information Statistical Standard) requirements, which all students are required to provide when enrolling. The personal information gained during the enrolment process will not be used for marketing purposes.

What do we use this information for?

The purpose of collecting personal information during the enrolment process is to allow our team to develop effective training and assessment programs, according to the needs of each individual. This will enable you to enrol and obtain your qualifications.

How do we store this information?

RETSNSW is required to keep your records for compliance with the Australian Quality Training Framework (AQTF) and the Standards for Continuing Registration (SRN). All reasonable steps are taken to ensure that information collected is kept secure and confidential. Our web environment, virtual learning environment and databases are protected from unauthorised access using current technologies. You should be aware that there are inherent risks associated with the transmission of information via the Internet. For those who do not wish to transmit specific information across the Internet, the Framework provides alternative ways of providing information. For example, forms may be printed and lodged by facsimile transmission or post.

With whom do we share your information?

RETSNSW will not sell, share, rent or otherwise provide personal information to others, including people in your workplace or spouses, without your written consent. If you are under the age of 18 years your personal information, attendance details, progress and results may be disclosed to your parent/guardian. Personal information collected as a result of your enrolment will be disclosed to authorised departmental officers of State and Commonwealth Government authorities and agencies for general student administration, vocational education and training administration and regulation, as well as departmental planning, reporting, communication, research, evaluation, auditing and marketing. The privacy statement for the Department of Education Employment and Workplace Relations (DEEWR) can be found at www.deewr.gov.au.

Collection and use of site visit data

RETSNSW does not collect or record personal information, other than that you choose to provide through online enrolment requests form, or events registration. Two types of online data is collected: Visitor logs and statistics so that we know how busy our site is; and information provided by users through feedback forms on this site. If you complete a feedback form, we will collect your first and last name, organisation (if applicable), and email address.


RETSNSW may use cookies for the operation of its learning management system. A cookie is a small file that is held on your computer, for the purpose of recording information about the pages that you have visited. Our Organisation does not use these cookies to gather personal information, the activity being related solely to the operation of the Learning Management System. Our organisation will only disclose personal information, when required to: Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on RETSNSW to fulfil a user’s order or request in accordance with the RETSNSW policy and procedures.

Fellow students

Training participants who wish to stay in contact with other training participants are advised to collect names and contact information in person at the time of the training, as we do not pass on information.

Payment processing

The site you are visiting has been enabled for secure credit card payments processing using SecurePay. All payment pages served by this website are secured by our own SSL certificate.

PCI DSS compliant

Your credit card details are passed directly to the merchant’s bank without ever being stored on either their system or this website. At no time does this site handle your money because the transaction is between you and the merchant’s bank. This website securely facilitates the transaction, protecting both you and the merchant and providing detailed reporting and invoice tracking numbers. If you wish to know more about the payment processing, please contact us.


All payments and currency values on this website are in Australian dollars.

Site by SOD